The Puuc & a place called Tabi

Departure from Mérida toward the Puuc region. The first stop is Kabah, where the Codz Poop building stands out for its façade of repeated stone masks associated with Chaac. Time is allocated to walk the site and observe layout and construction details.

Continuation to Labná, where the visit includes the Labná Arch and nearby structures, offering a clear view of Puuc architectural elements.

The day continues to Hacienda Tabi, a former rural estate not linked to sisal production. The visit includes a walk through its remaining structures.

A traditional Yucatecan lunch is served on site, prepared by local cooks, focused on regional ingredients and preparation methods.

1 – Booking & Confirmation

A booking is confirmed only after full payment is received and a confirmation email is sent to the address provided at checkout. This email serves as your official voucher and must be presented (digital or printed) at the meeting point on the day of the trip.

Bookings are subject to availability.

Guide information, and pickup details will be included in the confirmation email or communicated no later than 24 hours before departure.

02 – Cancellation Policy

Cancellation terms vary by product and are displayed on each listing before purchase. As a general framework:

• Free cancellation — available on most products when cancelled at least 24 hours before the scheduled departure time. A full refund will be issued to the original payment method.
• Non-refundable bookings — some products (last-minute tours, special access experiences, fixed-group departures) are explicitly marked as non-refundable at the time of purchase.
• Partial refunds — cancellations made within 24 hours of departure but outside the non-refundable window may qualify for a partial refund at operator discretion.
• No-shows — participants who do not appear at the meeting point at the indicated time without prior notice are not eligible for a refund.

To cancel, use the cancellation link in your confirmation email or contact our support team. Cancellation requests submitted by email are subject to timestamp verification.

The specific cancellation terms for each product override these general guidelines. Always review the product-level policy before completing your purchase.

03 – Changes & Modifications

Date or time changes are subject to availability and must be requested at least 48 hours before the original departure. Changes requested within 48 hours are treated as cancellations under the applicable policy.

Changes to participant count (additions or reductions) must be communicated in advance. Reductions after the cancellation window may not be eligible for partial refunds.

We do not guarantee accommodation of special requests (dietary, accessibility, language). Requests must be submitted at the time of booking and are confirmed separately by the operator.

04 – Pricing & Payments

All prices are listed per person in the currency shown at checkout. Prices are inclusive of applicable taxes unless otherwise stated. Some destinations may charge local tourism fees or entrance taxes payable on-site and not included in the booking price — these are indicated in the product listing under «Not included.»

• Accepted payment methods: major credit and debit cards, PayPal, and other methods shown at checkout.
• Payment is processed at the time of booking unless a «reserve now, pay later» option is available.
• Prices are subject to change. The price confirmed at the time of booking will not be modified after payment is received.

05 – Weather & Force Majeure

Day trips operate in most weather conditions. We reserve the right to cancel or modify an itinerary if conditions pose a safety risk. In cases of operator-initiated cancellation due to weather or force majeure:

• Participants will be notified as early as possible via email or phone.
• A full refund or a rebooking option for an alternative date will be offered.
• We are not responsible for additional costs incurred (flights, accommodation, transport) due to weather-related cancellations.

Force majeure includes, but is not limited to: natural disasters, government restrictions, health emergencies, strikes, or other events beyond the operator’s control.

06 – Meeting Point & Pickup

The confirmed meeting point, departure time, and any hotel pickup details are specified in the booking confirmation. Participants are responsible for arriving on time. Since aour trips are private, we can start later than the agreed time, but we cannot guarantee the exact frame activities agreed upon purchase.

07 – Health, Safety & Participant Responsibilities

By completing a booking, participants confirm that they:

• Meet any physical fitness, age, or health requirements stated in the product listing.
• Have disclosed any medical conditions, disabilities, or dietary requirements relevant to participation.
• Are aware of and accept the activity-specific risks described in the product description.
• Will follow the instructions of the guide or operator at all times during the tour.

08 – Inclusions, Itinerary & Operator Changes

The itinerary and inclusions listed on each product page are accurate at the time of publication. We may adjust the order of stops, substitute equivalent sites, or modify logistics due to operational reasons, local conditions, or site closures. These changes do not constitute grounds for cancellation or refund unless a primary element of the experience is removed entirely.

Duration times are estimates. Actual duration may vary based on group pace, traffic, or unforeseen conditions.

09 – Liability

We act as an intermediary between the participant and the activity and transportation suppliers. We are solely responsible for the delivery and safety of the experience. Our liability is limited to the amount paid for the booking and does not extend to indirect, incidental, or consequential damages.

Participants are strongly advised to purchase travel insurance that covers trip cancellation, medical emergencies, and personal belongings before departure.

10 – Reviews & Content

Reviews may only be submitted by participants who have completed a verified booking. We reserve the right to remove reviews that contain offensive language, personal information, or content unrelated to the experience. Review content is the property of the platform and may not be reproduced without written authorization.

11 – Governing Law & Disputes

These terms are governed by the laws of the jurisdiction in which the operating entity is registered. Any dispute arising from a booking that cannot be resolved through our customer support process will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

For complaints or claims, contact our support team within 30 days of the tour date. Claims submitted after this period may not be eligible for review.

Operators reserve the right to exclude any participant from a tour if they pose a risk to themselves or others, or if they are visibly under the influence of alcohol or controlled substances. No refund will be issued in such cases.

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